Kinetic Agents · Dubai
After-hours call answering for home services in Dubai
- Says it is an AI assistant
- Quotes only your listed prices
- First two months free
After hours
What happens to an 11pm call
A customer’s AC has stopped cooling, and your office closed hours ago. This is what they hear, and what your team gets.
- 01
It answers
It names your company, says it is your AI assistant and that the call is transcribed, and asks if that is okay.
- 02
It takes the job
Name, number, area and the problem, such as "AC not cooling in the master bedroom". It reads the number back in short groups.
- 03
It answers from your list
Your call-out fee, areas and hours. It quotes only the prices on your list; anything else, your team quotes.
- 04
It promises no time
It never says a technician is on the way, and never books a slot. Your team calls back.
- 05
Your team gets a note
Whoever is on call gets the job as a short note: name, number, area, the problem and how urgent it sounds, with the transcript.
Limits
What it will not do
- It never takes card, bank or Emirates ID details, even when a caller offers them.
- It gives no repair advice. If a caller reports a gas smell or an electrical danger, it tells them to leave the area and call Civil Defence on 997, or 999.
- It promises no refund or compensation. Complaints go to your team, word for word.
- It speaks English. If a caller cannot carry on in English, it takes their name and number for a call back.
Price
What it costs
We are new, so our first clients get the first two months free.
- It runs on your after-hours and overflow calls, up to an agreed number of minutes a month. You see every transcript from the first week.
- At the end of month two you choose: continue at the monthly price agreed in writing before the trial starts, or stop and owe nothing.
- There is no automatic billing. Any charge your phone provider makes for forwarding calls is yours, and written into the terms.
- If you continue, we ask for a short case study, in words you approve. We run only a few free trials at a time.
Before it goes live
How we test it before it goes live
No client case studies yet. Our work page shows scripted sample calls and our own builds, and we can send you a transcript from our demo, a made-up Dubai company.
- 01
YouTell us how you work
Your hours, areas, price list, who is on call and what counts as urgent.
- 02
WeScripted test calls
An 11pm AC failure, a demand for a time tonight, an unlisted price, a gas smell, a card number read out. It must promise nothing it cannot keep.
- 03
YouCall it yourself
Nothing goes live until you approve it.
- 04
WeSign, then switch on
Before the first live call, you sign a short agreement on how call data is handled. We check in with you at weeks 2 and 6.
Getting started
What you need to start
- Your du or e& line, set to forward calls after hours or when nobody answers. We show you how.
- Your hours, service areas and price list.
- Who is on call, and where they want jobs sent.
Questions
Questions operations managers ask
We already have someone on call at night. Why add this?So they handle jobs, not the phone.
The assistant takes the calls that arrive while they are on a job, writes each one down and passes it on.
Our customers use WhatsApp. Does this help?It covers the ones who still call.
Some customers will always ring, especially when something breaks at night. Those calls reach your team the same way every time.
Does it speak Arabic?No. It answers in English only.
If a caller cannot carry on in English, it takes their name and number so your team can call back.
What happens to call data?Callers are told, and you agree the terms in writing.
Calls are transcribed by our technology partners, some of whom process data outside the UAE, and callers hear this when the call starts. How the data is handled is agreed with you in writing before the first live call.
Is the trial really free?Yes. You pay us nothing for two months.
You owe nothing if you stop. The only cost is any charge your phone provider makes for forwarding calls.
Tell us what happens to your calls at 11pm.
A few lines is enough: what you fix, the areas you cover, and who answers after hours today. We reply by email with a few questions and a time to talk.